{"id":842,"date":"2011-03-22T19:52:39","date_gmt":"2011-03-22T19:52:39","guid":{"rendered":"http:\/\/aerocom.vitalclients.com\/?p=613"},"modified":"2015-05-07T16:08:02","modified_gmt":"2015-05-07T23:08:02","slug":"communications-as-a-service-caas-hosted-interactive-voice-response-ivr","status":"publish","type":"post","link":"https:\/\/aerocominc-staging.vitalclients.com\/info\/communications-as-a-service-caas-hosted-interactive-voice-response-ivr\/","title":{"rendered":"(CaaS) Hosted Interactive Voice Response (IVR) Provider"},"content":{"rendered":"<p>&nbsp;<\/p>\n<ul>\n<li><strong>Definition<\/strong>: <a href=\"http:\/\/aerocominc.com\/products\/\"><span style=\"text-decoration: underline;\"><strong><em>Interactive Voice Response<\/em> (IVR),<\/strong> <\/span><\/a>is an automated attendant (a company uses to answer phone calls), that interacts with a database (real time), to give a unique but automated voice response to each caller, based on the information they provide and request (i.e. a customer provides their account number and asks for an updated account balance). IVR systems can cost millions of dollars to purchase but for a monthly fee, a provider can build an IVR platform for a business on the providers\u2019 equipment and just charge a company a monthly fee for their custom, <em>hosted<\/em> IVR service.<\/li>\n<li><strong>Best Fit<\/strong>: A business that receives 100+ calls\/month, requesting simple, static information, such as updated account information, status updates on orders, etc.\u00a0 IVR is also a great fit for surveys.<\/li>\n<li><strong>Benefits<\/strong>:\n<ul>\n<li>Save money on payroll. In some instances, automating the process of giving customers\u2019 information is less expensive and faster than hiring people to do the same tasks.<\/li>\n<li>Save your company\u2019s cash for other needs. No large capex with this hosted service.<\/li>\n<li>Flexibility. With a hosted service, you can experiment with different variations in your IVR technology without investing millions into the equipment.<\/li>\n<li>Benefit from IVR immediately, not later. Let your business reap the rewards of a state-of-the-art IVR platform without having to wait until you can afford to purchase it.<\/li>\n<li>Less costly downtime. A <strong>hosted IVR<\/strong> platform is much less likely for maintenance issues and overall downtime than if you own and manage your own system.<\/li>\n<li>Less time to deploy. You can deploy a hosted IVR service as quickly as one week as opposed to several months of configuring your own system.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Available Features with Select Providers:<\/strong>\n<ul>\n<li>Advanced web portal for reporting and management.<\/li>\n<li>Live, trained people to take calls, if requested.<\/li>\n<li>Complete integration and call transfer capability with your existing in-house call center.<\/li>\n<li>Call recording<\/li>\n<li>IP-VPN or MPLS connection to your database.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n[php snippet=7]\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Definition: Interactive Voice Response (IVR), is an automated attendant (a company uses to answer phone calls), that interacts with a database (real time), to give a unique but automated voice response to each caller, based on the information they<span class=\"ellipsis\">&hellip;<\/span> <a href=\"https:\/\/aerocominc-staging.vitalclients.com\/info\/communications-as-a-service-caas-hosted-interactive-voice-response-ivr\/\"><\/p>\n<div class=\"read-more\">Read more &#8250;<\/div>\n<p><!-- end of .read-more --><\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[34],"tags":[],"class_list":["post-842","post","type-post","status-publish","format-standard","hentry","category-ivr-provider"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"(CaaS) Hosted IVR Service Provider - AeroCom has the lowest prices, latest technologies from the best providers. 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