{"id":4092,"date":"2013-12-12T16:01:40","date_gmt":"2013-12-12T16:01:40","guid":{"rendered":"http:\/\/aerocominc.com\/?p=4092"},"modified":"2017-03-30T16:09:50","modified_gmt":"2017-03-30T23:09:50","slug":"why-businesses-are-moving-their-contact-center-to-the-cloud-should-you","status":"publish","type":"post","link":"https:\/\/aerocominc-staging.vitalclients.com\/info\/why-businesses-are-moving-their-contact-center-to-the-cloud-should-you\/","title":{"rendered":"Why Businesses Are Moving Their Contact Center to the Cloud..Should You?"},"content":{"rendered":"<p><span style=\"font-family: 'Times New Roman'; font-size: medium;\">Today, many <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/aerocominc-staging.vitalclients.com\/info\/our-products\/cloud\/communications-and-collaboration\/cloud-call-center\/\">contact\u00a0centers<\/a><\/span> worldwide have begun moving to SaaS (hosted) call and contact center platforms- at a quick speed. According to researchers and studies, results have predicted that up to 70% of contact centers will be using a hosted platform by 2014! That\u2019s just around the corner. Is your businesses contact center part of this migration? If not, here are\u00a0the top 5 reasons why companies are moving their contact center off-premises and into\u00a0\u201cThe Cloud.\u201d<a href=\"https:\/\/aerocominc-staging.vitalclients.com\/info\/wp-content\/uploads\/2013\/12\/Caller_Thumbs_Up.jpg\" rel='magnific'><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9685 alignright\" src=\"https:\/\/aerocominc-staging.vitalclients.com\/info\/wp-content\/uploads\/2013\/12\/Caller_Thumbs_Up.jpg\" alt=\"Caller_Thumbs_Up\" width=\"356\" height=\"253\" srcset=\"https:\/\/aerocominc-staging.vitalclients.com\/info\/wp-content\/uploads\/2013\/12\/Caller_Thumbs_Up.jpg 800w, https:\/\/aerocominc-staging.vitalclients.com\/info\/wp-content\/uploads\/2013\/12\/Caller_Thumbs_Up-300x213.jpg 300w, https:\/\/aerocominc-staging.vitalclients.com\/info\/wp-content\/uploads\/2013\/12\/Caller_Thumbs_Up-250x178.jpg 250w, https:\/\/aerocominc-staging.vitalclients.com\/info\/wp-content\/uploads\/2013\/12\/Caller_Thumbs_Up-563x400.jpg 563w\" sizes=\"auto, (max-width: 356px) 100vw, 356px\" \/><\/a><\/span><\/p>\n<p><strong><span style=\"font-family: 'Times New Roman'; font-size: medium;\">1.<\/span><\/strong><strong><span style=\"font-family: 'Times New Roman'; font-size: medium;\"> Versatililty\/Scalability<\/span><\/strong><\/p>\n<ul>\n<li><span style=\"font-family: 'Times New Roman'; font-size: medium;\">Hosted platforms provide a universal call center solution<\/span><\/li>\n<li><span style=\"font-family: 'Times New Roman'; font-size: medium;\">Work from virtually anywhere<\/span><\/li>\n<li><span style=\"font-family: 'Times New Roman'; font-size: medium;\">Agents can be connected via VoIP or PSTN through soft phones, IP phones or mobile phones<\/span><\/li>\n<li><span style=\"font-family: 'Times New Roman'; font-size: medium;\">Managers can login from any browser and view agent activity <\/span><\/li>\n<\/ul>\n<p><strong><span style=\"font-family: 'Times New Roman'; font-size: medium;\">2. Free Upgrades<\/span><\/strong><\/p>\n<ul>\n<li><span style=\"font-family: 'Times New Roman'; font-size: medium;\">If your hosted call center platform is upgraded, all customers reap benefits at no additional cost<\/span><\/li>\n<li><span style=\"font-family: 'Times New Roman'; font-size: medium;\">New features and improvements are constantly being made<\/span><\/li>\n<li><span style=\"font-family: 'Times New Roman'; font-size: medium;\">No additional cost for added features and functionality <\/span><\/li>\n<\/ul>\n<p><strong><span style=\"font-family: 'Times New Roman'; font-size: medium;\">3. Business Continuity<\/span><\/strong><\/p>\n<ul>\n<li><span style=\"font-family: 'Times New Roman'; font-size: medium;\">Maintain productivity by logging in from home<\/span><\/li>\n<li><span style=\"font-family: 'Times New Roman'; font-size: medium;\">Offers platform redundancy <\/span><\/li>\n<\/ul>\n<p><strong><span style=\"font-family: 'Times New Roman'; font-size: medium;\">4. More Efficient Call Routing<\/span><\/strong><\/p>\n<ul>\n<li><span style=\"font-family: 'Times New Roman'; font-size: medium;\">Allows usage of the internet to route inbound calls between multiple remote callers<\/span><\/li>\n<li><span style=\"font-family: 'Times New Roman'; font-size: medium;\">The type of equipment your contact center uses does not matter- destination agnostic<\/span><\/li>\n<li><span style=\"font-family: 'Times New Roman'; font-size: medium;\">Monitor agents, generate reports, and view real-time telephony<\/span><\/li>\n<\/ul>\n<p><strong><span style=\"font-family: 'Times New Roman'; font-size: medium;\">5. Better ROI\/TCO<\/span><\/strong><\/p>\n<ul>\n<li><span style=\"font-family: 'Times New Roman'; font-size: medium;\">Capital expenditure to get started is minimal<\/span><\/li>\n<li><span style=\"font-family: 'Times New Roman'; font-size: medium;\">Utilizing VoIP increases efficiency and can lower the long term costs<\/span><\/li>\n<li><span style=\"font-family: 'Times New Roman'; font-size: medium;\">No expensive equipment to manage or maintain<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: 'Times New Roman'; font-size: medium;\">So do you think switching to the cloud is the right move for your company&#8217;s contact center? Give us a call!\u00a0We represent every telecommunications provider\u2026so let us help you!<\/span><\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"http:\/\/www.aerocominc.com\/get-quotes\/\">Get a side-by-side quote on the best 3 cloud contact center solutions\u00a0for <em>your<\/em> company.<\/a><\/span><\/h4>\n<h4 style=\"text-align: center;\"><span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"http:\/\/www.aerocominc.com\/search?q=Hosted+VoIP+-+Call+Center+%26+IVR\">Browse reviews on cloud contact center service providers.<\/a><\/span><\/h4>\n","protected":false},"excerpt":{"rendered":"<p>We provide for you the top 5 reasons why many businesses are moving their contact centers to the cloud. It could be the right move for your company!  <a href=\"https:\/\/aerocominc-staging.vitalclients.com\/info\/why-businesses-are-moving-their-contact-center-to-the-cloud-should-you\/\"><\/p>\n<div class=\"read-more\">Read more &#8250;<\/div>\n<p><!-- end of .read-more --><\/a><\/p>\n","protected":false},"author":6,"featured_media":9685,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[65,95],"tags":[],"class_list":["post-4092","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-solutions","category-contact-center"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"Learn why business are moving to the cloud - AeroCom has the lowest prices, latest technologies from the best providers. 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